Service & Asset Management

Service & Asset Management

IT service management consisting of the following sub-headings is not a process that institutions can singularly build with their own experience. It is essential to understand the experience of other institutions building the same process and drawing the most accurate road map based on these findings. From this perspective, ITIL is the main reference source where best practices are compiled.

 

  • Event Management
  • Request Management
  • Problem Management
  • Knowledge Base
  • Workflow Automation
  • Configuration & Change     Management
  • Service & Request Fullfilment
  • Asset Management
  • Service Level Agreement