Maintenance and Support

ODYA Technology provides it’s customers with a variety of Maintenance and Support packages. Customers may choose the package best fitting their business needs.

Customers who have purchased these services may submit service requests in ODYA Tehnology’s service desk – Strategic Solution Center. All the contracts of the customers exist within the service desk, therefore customers have the opportunity to view all existing tickets (open/closed), what tasks were done, how much time was dedicated on the ticket, which consultant or consultants worked on it and any other related details.

The maintenance and support packages target at maintaining the healthy lifecycle of the business processes on existing products or any brand-new products in line with SLA’s, quality standards and technological innovation.

Remote
✅ Online Ticket Support
✅ Telephone Support
✅ Remote Support
❌ Onsite Support
✅ Periodic System Check
Support Times
5x8
Service Type
Query
Problem
Maintenance
Payment Model
Pre-Paid

Remote Plus
✅ Online Ticket Support
✅ Telephone Support
✅ Remote Support
❌ Onsite Support
✅ Periodic System Check
Service Times
7x24
Service Types
Querry
Problem
Maintenance
Payment Model
Pre-Paid

Onsite
✅ Online Ticket Support
✅ Telephone Support
✅ Remote Support
✅ Onsite Support
✅ Periodic System Check
Support Times
5x8
Service Type
Querry
Problem
Maintenance
Payment Model
Pre-Paid

Onsite Plus
✅ Online Ticket Support
✅ Telephone Support
✅ Remote Support
✅ Onsite support
✅ Periodic System Check
Support Times
7x24
Service Type
Querry
Problem
Maintenance
Payment Model
Pre-paid

Maintenance & Support Services

ODYA Technology provides maintenance and support services within the conditions stated below, any other requirement or demand by the customer may be subject to additional charges.

  • Any faults/errors which occur on the process or products implemented and deployed by ODYA Technology,
  • Each customer is entitled to quarterly health checks. Findings are documented and reported in detail to the customer.
  • Any technical support provided when a finding occurs on the process or product following planned tasks performed by the team.

Service Levels